At House of Sasha, we strive to deliver your orders safely and on time. Please read our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons or promotional sales, processing times may be slightly longer.
Shipping Time
Estimated delivery timelines are:
- Kerala: 2–4 business days
- South India: 3–6 business days
- Rest of India: 5–8 business days
Delivery timelines are estimates and may vary depending on the courier partner and your location.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on selected products or for orders above a specified value. Any such offer will be displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or WhatsApp message with the tracking details (where available).
Delivery
Please ensure that the shipping address and contact details provided at checkout are accurate.
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the package and product (if damaged)
- A brief description of the issue
We will review your request and assist you as quickly as possible.
Delays
While we work with reliable courier partners, House of Sasha is not responsible for delays caused by:
- Weather conditions
- Natural disasters
- Public holidays
- Strikes
- Courier service disruptions
- Other circumstances beyond our control
Contact Us
If you have any questions about shipping, please contact us:
House of Sasha
📧 Email: hello@houseofsasha.com