Refund & Return Policy

At House of Sasha, we take great care in curating and packing every order. We hope you love your purchase, but if you receive a defective product, we’re here to help.

Returns

Returns are accepted only for products that are received in a defective or damaged condition due to a manufacturing defect.

To be eligible for a return:

You must notify us within 48 hours of receiving your order.
An uninterrupted unboxing video starting before the package is opened is mandatory for all damage or defect claims.
Clear photographs of the product and packaging may also be requested.
The product must be unused, unwashed, and returned in its original condition, along with all original packaging, tags, accessories, and invoices.

Returns requested without a valid unboxing video will not be eligible for approval.

Refunds

Once the returned product is received and inspected, we will notify you of the status of your refund.

If the claim is approved, the refund will be processed to the original mode of payment within 7–10 business days.

Refunds will be issued only after the returned product has been received and verified to be in its original condition.

Shipping Damage

While we ensure that every order is securely packed before dispatch, House of Sasha is not liable for damages caused during transit by the shipping or courier partner.

However, if your order arrives damaged, please contact us within 48 hours with the required unboxing video. We will assess the claim and, where applicable, assist in resolving the issue with the courier partner.

Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse, mishandling, or improper care after delivery.
Products showing signs of use, washing, or alteration.
Products returned without original packaging, tags, or accessories.
Products for which no valid unboxing video is provided.
Change of mind, personal preference, or incorrect product selection.

Contact Us

For all return and refund requests, please contact us at hello@houseofsasha.com with your order number, photographs (if requested), and the complete unboxing video.

We appreciate your understanding and support as we strive to deliver quality products and a seamless shopping experience.